What kind of customer service is this?
Gokhan Mutlu of New York City is suing JetBlue for making him sit in the bathroom. While on a five hour flight Mutlu was ordered by the pilot to sit in the toilet for three hours.
Apparently the flight was full, and a flight attendant who had been assigned a seat said that she would take the jump seat so Mutlu could have one on the plane.
The only reason I can think of for a flight attendant to be assigned a seat is if they are deadheading. Otherwise they would be in a jump seat and working the flight.
If the flight attendant didn't want to sit in the jump seat, they would have been well within their rights to not give up a "comfortable" seat. Especially if they are deadheading to meet another flight. Also the fa should have already known that a jump seat isn't the most comfortable seat to sit in for five hours.
As someone who works for an airline, I always hate seeing news about poor customer service. While I don't work for JetBlue, this does reflect poorly on the airline industry as a whole. I hope Mutlu has a good lawyer and gets what he rightfully deserves from this incident. I hate to think what would have happened if the plane had encountered severe turbulence, or if an emergency occurred and he was in a seat that provided a seat belt.
Gokhan Mutlu of New York City is suing JetBlue for making him sit in the bathroom. While on a five hour flight Mutlu was ordered by the pilot to sit in the toilet for three hours.
Apparently the flight was full, and a flight attendant who had been assigned a seat said that she would take the jump seat so Mutlu could have one on the plane.
The only reason I can think of for a flight attendant to be assigned a seat is if they are deadheading. Otherwise they would be in a jump seat and working the flight.
If the flight attendant didn't want to sit in the jump seat, they would have been well within their rights to not give up a "comfortable" seat. Especially if they are deadheading to meet another flight. Also the fa should have already known that a jump seat isn't the most comfortable seat to sit in for five hours.
As someone who works for an airline, I always hate seeing news about poor customer service. While I don't work for JetBlue, this does reflect poorly on the airline industry as a whole. I hope Mutlu has a good lawyer and gets what he rightfully deserves from this incident. I hate to think what would have happened if the plane had encountered severe turbulence, or if an emergency occurred and he was in a seat that provided a seat belt.

