Why must we suffer idiots to handle customer service jobs?
I sent a simple to the point email to Sprint PCS tonight.
If I decide to terminate my contract early what do I need to do?
See nothing too complicated. Nice, simple and to the point. What do I need to do if I decide to cancel my contract before it is completed. I thought I would get a response back saying that I needed to contact them at *2 and make payment arrangements.
I'm thinking about ending my contract with them for two reasons. The first one is just a stupid vanity issue. I talked to our T-Mobile sales rep the last time he was in the building and he is trying to work a deal where our company can get the Motorola Razr V3 free with activation. I don't really need a new phone, the one I have now is working fine. The camera on it kind of sucks, but other than that, I don't need a new one. But I want the Razr. I know the moment I get it a new and better phone will come out, but that's the way of technology.
The second reason I'm thinking about switching cell phone companies is a more practical reason. I'm planning a trip to Europe in October. I have at least one trip if not more planned to Europe next year, and given the world situation I want a cell phone company that has roaming world wide. I'm a mamma's boy, and would hate to think about my mom worrying about me if I went somewhere and couldn't call home quickly to say I'm OK in the event something happened.
Any way, back to what I was talking about. I sent Sprint the email asking them how I go about terminating my contract. I received in response,
Thank you for writing to us about the PCS Advantage Agreement.
Your Advantage Agreement started on May 16, 2004 and ends on May 16, 2006.
An early termination fee of $150.00 applies for deactivations prior to the satisfaction of agreement.
Thank you for contacting Sprint.
I guess that means I'll have to call them this next week or so and actually talk to one of their fools to try and get the answer.





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