It has been four years since our country was devastated by the actions of 19 extremists, and yet it still feels like it happened yesterday. I remember a friend from work calling and telling me to turn on the TV because one of our planes crashed into the on of the World Trade Towers.
I was in denial.
And yet I still turned on the TV. Smoke. Smoke was coming from one of the towers. Surely it wasn't because of a plane crashing into it. I watched in disbelief as another plane came into the frame. I was stunned when I actually saw it crash into the other tower.
Yes, I had just watched on live television a plane crash into the World Trade Tower, but it wasn't real.
It was a poorly done hoax.
When I got to work I would surely find out that it was a hoax. The talk of hijackings and planes crashing into the World Trade Towers and the Pentagon didn't really happen. No such luck. I got to work and the office was already converted over from taking reservation calls to taking emergency response calls.
My department was one of only two or three calls not taking emergency calls from the public. No one was calling our department. No airport agents, no travel agents, and no reservation agents needing help making changes to reservations. I think that was the longest day I had ever spent at work.
I was still in denial.
Denial however was slowly starting to change to a realization that this was really happening. We could talk about nothing else. Who had done this? How had they done it? Most importantly, why had they done it?
I think it finally sunk in when I went outside with a friend to smoke. It was strangely quiet outside. Even the birds knew something was up because they were not making a sound. The airplanes that we hear every day taking off and landing at the airport weren't in the air. It still amazes me how quiet it was that day. You get so used to the sounds around you that you feel lost without them.
That is the best way to describe how I felt that day. I felt lost. Time has passed, and still on days like today I still feel lost.
The silence is what made if finally real for me. Not seeing it actually happen on TV, not finding out our reservation agents were taking emergency response calls. Silence. Only something truly devastating could have caused all planes to be grounded. And with the planes grounded that left nothing but an eerie silence that horrified me more than the actual images I had seen.
I've now found myself sometimes straining to hear the planes if I'm outside at work now. I know how strange that sounds, but I don't ever want to experience that kind of silence.
I didn't know anyone on the planes, but today like every day that has passed over the last four years, the families of the passengers and flight crews are in my prayers. I pray that they and every other family in America never have to experience anything like what happened on 9/11.




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